Refund Policy

Products and scope

The product sold on this website is an instant-download digital product (a web application). Instant download items do not accept returns, exchanges, or cancellations once the purchase has been completed and the download or access link has been delivered.

For clarity: this policy applies to the digital application files, license access, and download links. It does not govern third‑party services used by the purchaser (for example, a payment provider), which are subject to those third parties' own policies.

Existing policy statement

The website already notes: “Instant download items don't accept returns, exchanges or cancellations. Please contact the seller about any problems with your order.” This Refund Policy elaborates on that statement and explains the support and exception process below.

No general refunds

Because the product is delivered electronically and may be accessed immediately after payment, no general right to cancel or return applies. No refunds will be issued merely because a purchaser changes their mind, is unable to use the product on a particular device, or chooses not to proceed after purchase.

Limited exceptions (developer discretion)

Notwithstanding the foregoing, refunds may be considered in exceptional circumstances at the developer's sole discretion, including but not limited to:

• Material non-delivery: the purchaser did not receive the download link or purchase confirmation due to a verifiable failure in the sale delivery process.
• Defective product that cannot be remedied: the product is demonstrably defective such that it cannot be used for its core advertised purpose, and the developer is unable to provide a functional fix within a reasonable timeframe.
• Duplicate charge or clear payment processing error: a verified duplicate charge by the payment processor or an error in the payment process.

These exceptions are not obligations to issue refunds; they are examples of situations the seller may investigate and, at seller's discretion, resolve by refund, replacement, fix, or store credit.

Remedy-first policy (repair or replacement)

Before a refund will be approved in any exceptional case, the developer will generally attempt to remedy the problem by:

• Providing technical support and troubleshooting guidance.
• Providing a working replacement file or corrected version.
• Offering instructions or updates to enable the product to function as advertised.

A refund will be considered only if the developer's reasonable attempts to repair, replace, or otherwise correct the problem fail.

How to request support or a refund

Contact the seller at workpoost@gmail.com with:

• The order reference or transaction ID.
• The purchaser's name and email used for the purchase (if available).
• A concise description of the issue and the remedy requested (support, replacement, refund). Attach supporting evidence where appropriate (screenshots, error messages, steps to reproduce).

Response time: the seller aims to acknowledge requests within 3 business days and will provide an estimated timeline to resolve the issue.

Verification and investigation

The seller may request reasonable information to verify the purchaser's claim, reproduce errors, or confirm the purchase (for example, the transaction ID, screenshots, system information). The seller may decline requests that cannot be reasonably verified.

Refund mechanics

If a refund is approved, it will be issued to the original payment method where possible or by another method agreed with the purchaser. Timing for the refund will depend on the payment processor and may take several business days to appear on the purchaser's account. The developer is not responsible for delays caused by the payment processor or financial institutions.

Chargebacks

Purchasers are asked to contact the seller before initiating a chargeback through their payment provider. The seller will investigate and attempt to resolve any valid issue. Unfounded chargebacks may be contested by the seller and could result in deactivation of downloads or denial of future support.

Modifications to the policy

The seller reserves the right to change or update this Refund Policy at any time. The effective date at the top of the page will reflect any change. Continued use or purchase after the posted effective date constitutes acceptance of the updated policy.

Contact

For support, refund requests, or questions: workpoost@gmail.com